Partner with Microreksa to minimize the business risks associated with your complex IT infrastructure.

Microreksa Mission Critical Partnership brings you custom-tailored services directly targeting your strategic business goals. Designed to help you meet your most demanding service-level agreements, it supports business solutions that have a crucial impact on your company's bottom-line success. You receive the specific services you need for critical always-on environments where failures could compromise your financial position or marketplace credibility.

Microreksa Services professionals collaborate with your staff for effective downtime risk reduction and ongoing performance and service quality improvement. A senior service relationship manager oversees delivery of the services your business requires. A dedicated business critical consultant evaluates your infrastructure and advises you on management processes and best practices for achieving your service-level commitments. Detailed gap analysis is used to produce a comprehensive continuous improvement plan that is regularly reviewed to help you optimize service quality and meet changing business needs.

This service also provides expert assistance in reducing your ongoing downtime risks; regular reviews of your IT processes to help ensure that they achieve your business objectives; consistent, single-point-of-accountability services across your distributed IT infrastructure and more.

Microreksa Mission Critical Partnership helps you:

• Deliver on your most important uptime and performance commitments.
• Directly align your mission-critical support services with the needs of your business.
• Continuously improve overall IT services quality.
• Reduce ongoing support costs by minimizing the risk of expensive unplanned downtime.
• Demonstrate to your business users that you're delivering best-in-class service levels.
• Continuously modify service delivery to support business change.
  
• Deliver consistent levels of service from multiple dispersed locations.
  

Comprehensive services tailored to your business requirements.

 Microreksa Mission Critical Partnership highlights include:

• Comprehensive evaluation of IT infrastructure and management processes against industry best practices and SLA commitments
• Partnership support plan
• Information repository holding all relevant service information in secure electronic form
• Service improvement plan with regular reviews
• Comprehensive availability plan
• Security management consulting