The cost-effective approach to enhancing the value of your IT assets
You've always invested in reactive support for your key hardware devices. But many times hardware downtime is caused by software and firmware issues. And proactive support may have required a greater investment than your original hardware. Maintaining a reasonable balance between support and hardware investments is critical to your cost-management goals.
Microreksa Proactive Essentials can help. This flexible, affordable package couples expert proactive services with the responsive reactive software support you need when problems crop up.
Proactive Essentials can help you improve system stability, increase the effectiveness of your IT assets, expedite problem resolution, and decrease outages caused by software defects. It is available for Windows, Linux (Red Hat and SUSE) as well as storage and SAN devices.
Essential services for increased efficiency and effectiveness
Proactive Essentials service features include:
- Assigned account manager
- Microreksa Response Center support
- Operational and technical advice
- Account support plan
- Semi-annual support planning and activity review
- Annual operating system/operating environment patch analysis and management
- Annual system healthcheck
- Semi-annual storage firmware and software analysis and management
- Semi-annual SAN firmware and software analysis and management
- Configuration review
Choose unlimited or incident-based support.
Proactive Essentials is available in two varieties, both of which offer 24x7 and 9x5 coverage options for added flexibility:
· Proactive Essentials Incident - the ideal choice if you can predict roughly how often you'll need assistance; available for Microsoft and Linux operating systems in 10-, 25-, and 50-incident packages
· Proactive Essentials Unlimited - gives you the ability to call on Microreksa Services whenever the need arises; available for storage and SAN devices as well as operating system software | 
