Pick-Up & Return Service

High-quality door-to-door service

This value-priced Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed hardware unit; repair or replacement at our repair center; and return of the operational unit to you.

Choose Pick-Up and Return Service when you need to:

• Quickly access remote problem diagnosis and technical support
• Improve uptime and productivity with prompt repair services
• Obtain consistent, expert hardware support.

Service highlights

• Remote problem diagnosis and support – Microreksa Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
  
• Repair center services - For issues that cannot be resolved remotely, an Microreksa-authorized representative at our repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
  
• Pick-up by Microreksa - Our courier picks up your failed equipment at your site.
  
• Return shipment - Our courier returns the repaired or replaced equipment to your location.
  
• Standard business hours coverage - Service is available 8:30 am - 5:00 pm Monday through Friday, excluding holidays.