Hardware Return Service

A value-priced repair or replacement solution

This easy-to-use Care Pack solution offers quality return-to-Microreksa service with remote telephone support and offsite repair at our repair center. One low price covers equipment repair or replacement, all parts, labor, and return shipment to you. A choice of service levels gives you flexible shipment options.

Choose Hardware Return Service when you need:

•  A cost-saving, reliable support solution for products in non-critical business and home environments
•  Over-the-phone problem diagnosis and technical support
•  Expert offsite support for your products

Service highlights

• Remote problem diagnosis and support - Microreksa Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
• Repair center services - For issues that cannot be resolved remotely, an Microreksa-authorized representative at our repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
• Service-level options - Microreksa offers two alternatives for delivering your failed unit to the our repair center:
  - you deliver or ship the failed equipment yourself
  - our courier picks up your failed equipment at your site ; calls must be received before 12:00 pm  for same-day pick-up
• Return shipment – our courier return the repaired or replaced equipment to your location.
• Standard business hours coverage - Service is available 8:30 am - 5:00 pm Monday through Friday, excluding holidays.