4-Hour Same Business Day Hardware Support

Prompt service coverage during standard or extended business hours

Increase equipment availability and productivity with rapid-response onsite and remote support for your hardware, as well as selected multivendor equipment. This flexible Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.

Choose 4-Hour Same Business Day Hardware Support when you need to:

• Extend your hardware warranty coverage with prompt service for key systems and devices
• Obtain easy-to-buy, easy-to-use onsite services
• Improve hardware performance and uptime
• Increase the return on your  multi vendor hardware investments
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights

•  Remote problem diagnosis and support – Microreksa Services uses electronic remote support tools to isolate your problem and facilitate resolution.
•  4-hour onsite response - For issues that cannot be resolved remotely, an authorized Microreksa Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. Microreksa Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
•  Escalation management - Established escalation procedures enlist specialized expertise from selected third-parties.