Support Plus 24

24x7x365 hardware and software services - plus cost-saving software updates

and more

Support Plus 24 helps you increase performance and availability with comprehensive,

consistent hardware and software services. Working with your IT team, Services

engineers deliver onsite hardware support and over-the-phone software support a

round-the-clock 365 days per year. Service coverage encompasses selected

multi vendor hardware and software.

In addition, this convenient Care Pack packaged service makes software updates

available to you at substantial savings.

Choose Support Plus 24 when you need to:

•  Improve uptime with responsive hardware and software services available anytime
•  Cost-effectively obtain expert 24x7 multi vendor hardware and software support
•  Update selected software at a predictable cost
•  Take advantage of subscription savings on software updates

Service highlights

• Telephone software support - An Microreksa Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.
• 4-hour response onsite hardware support - For issues that cannot be resolved remotely, Microreksa Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An Microreksa authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.
• 24x7x365 coverage - Onsite and remote services are available around the clock, including all holidays.
• Escalation management - Established escalation procedures enlist specialized expertise selected hardware and software vendors.
• Software updates and licensing - selected software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.